IRCTC App
Redesign.
Modernizing India's most used train ticketing platform for a smoother, clutter-free experience.
The Context & The Problem
About the Project
IRCTC is India's most used train ticketing platform. But let's be honest, it is outdated, cluttered, and confusing for first-time users.
As a UI/UX designer, I took on the challenge to redesign the IRCTC app. The goal was simple: make it modern, user-friendly, and accessible for everyone.
Goals & Objectives
- 1
Simplify the home screen to focus on core actions.
- 2
Improve navigation to make it intuitive.
- 3
Modernize the UI to meet current design standards.
Cluttered UI
Too many options on the home screen overwhelm the user.
Confusing Navigation
Important features like 'Book Ticket' and 'PNR Status' are hard to find.
Outdated Design
The app looks like it was built in the early 2000s.
User Research
Arthav Pandey
Age: 21
Occupation: Fine Art Student
Location: Burdwan, West Bengal
Goals
- Fast ticket booking
- Minimal and easy-to-understand interface
- Seamless payment experience
- Ability to track bookings
- Visibility of ticket confirmation probability
Pain Points
- Cluttered design
- Congested icons and text
- Too much information without clear structure
Behavior
- Mobile-first user
- Books tickets under time pressure
- Often books multiple tickets at once
Quote
"I want to book tickets quickly and pay seamlessly without dealing with unnecessary information clutter."
Shubhankar Kumar
Age: 60
Occupation: Retired Teacher
Location: Dhanbad, Jharkhand
Goals
- Easy ticket booking
- Simple payment flow
- Clear and visual interface
- Minimal reliance on memorization
Pain Points
- Complex interface
- Small text and low visual clarity
- Needs external help while using the app
Behavior
- Mobile user
- Books tickets independently
- Used to traditional offline methods
Quote
"As a new user of online platforms, I need a simple and smooth process without confusion."
Empathy Map
Says
Needs a simple, trusted way to book tickets.
Thinks
Needs a simple, trusted way to book tickets.
Does
Needs a simple, trusted way to book tickets.
Feels
Needs a simple, trusted way to book tickets.
Design System
Typography
Kadwa
For headings (strong readability)
K2D
For body text (clean and modern)
Color Palette
Background
#EFE9F4Primary Action
#FF3633Soft Secondary
#E6C3CEThe Evolution
From low-fidelity paper sketches to high-fidelity final UI. The goal was to remove clutter, modernize the aesthetic, and make booking a ticket a breeze.
Low-Fidelity Wireframes
Final UI Design
